Help Center

• Fee Payment (Online)
• Holds: Request an Item
• Renewals
• Reset PIN
• Searching
• Searching (Advanced)
• Saving your searches

Fee Payment (Online)

You can now pay your fines online if the total is over $5 using your PayPal Account or a major Credit Card.

Here is how to get started:

1. Log into My Account.
2. Select Pay Online button.
3. Check mark the amount in unpaid fines and bills you would like to pay.
4. Select Continue.
5. Select to login to PayPal or complete all of the relevant information for your credit card and click submit.
6. A confirmation page will appear next. You can print a copy of your receipt at this time and/or click OK. If you have a valid email address, receipt of payment will be sent to the address on-file

Please note it make take a few minutes for the fees to reflect on your library account.

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Placing Holds

One Item at a Time

Placing a hold one item at a time is the easiest of both options.

Here are the steps for individual item requests:

1. Log into My Account.
2. Select Search Catalog and search for your item.
3. When found, select the Request It button.
4. Select a Pickup Location."
5. (Optional) Set a Cancel if not filled by date. Leave as is if this does not apply.
6. Select Submit.
7. A confirmation will appear next.

You can view your holds under My Account then select # request (hold) option. The # will reflect the number of items you have on your request list. In this area, you can also view your place on the holds queue for each item under Status or cancel the hold(s).

Request Multiple Items in your Book Cart

Requesting multiple items is possible by adding the desired items to a Book Cart.

Here are the steps for a multiple items request:

1. Log into My Account.
2. Select Search Catalog and search for an item.
3. When found, select the Add to Book Cart button.
4. Repeat steps 2 and 3 until you have selected all the items you want.
5. After clicking on Add to Book Cart on the last item, scroll to the top of the page and select the View Book Cart button.
6. A page with Saved Records will appear, you will check mark all the items you want to request then select Request Saved button.
7. A page will open and you to select a Pickup Location
8. Check mark the items again with the location selected then select the Request Selected button.
9. If you have Pop-up blocker enabled, you will not see the confirmation window, but the Status next to the items should update to Request Successful.

You can view your holds under My Account then select # request (hold) option. The # will reflect the number of items you have on your request list. In this are, you can also view your place on the holds queue for each item under Status or cancel the hold(s).

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Renewals

Library cardholders may renew their own materials online.

The library allows a maximum of two renewals:

• The first renewal is automatic, it occurs 3 days before your material(s) expire.
• The second time, patrons can renew online or by calling the library.

All material may be renewed except for materials with holds, InterLibrary loans, and materials on which you owe fines.

How to Renew Online:

1. Log into My Account.
2. If not, the default view click the Items currently checked out link to view the materials you have checked out.
3. Select the materials you want to renew by checking the boxes in the Renew column and then click the Renew Selected button. If you want to renew everything, click the Renew ALL button.
4. If you cannot renew items, a message will appear on the screen. If you are successful, a new due date will appear in the Status column. Always check the Status column for information on the success or failure of your renewal.

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Reset PIN

You can reset your PIN online if you have an email address on your account. If you do not have an email on record, please call the Library.

How to Reset PIN online:

1. Select My Account.
2. Select link Forget Your Pin? (below the "Submit" button).
3. Enter last name and complete the library card number information.
4. A confirmation message will let you know to check your email for a reset link. Note:If there is no email on record, you will get an error message at this step.
5. Go to your email and click on the reset link in the body of the message.
6. Confirm your identity by entering your last name and library card number then enter a secure PIN. PIN must contain at least 6 digits and it should be a combination of numbers and letters.
7. Confirm your new PIN in the second box and select Submit.
8. A confirmation message will appear letting you know the PIN has been successfully changed

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Searching

Type the keyword you want to find. For example:

• design
• bleachers grisham

Search Tips

Wildcards	Words may be right-hand truncated using an asterisk ('*') in place of other characters. The '*' wildcard may also be embedded in a search string. You may use '?' to replace a single character anywhere within a word. Examples : environment* polic*, wom?n
Boolean Operators	Use "and" or "or" to specify multiple words in any field, any order. Use "and not" to exclude words. Example : stocks and bonds Example : (alaska or canada) and (adventure and not vacation)
Field limits	A field limit causes the system to search only the specified field for the specified word(s).
Grouping	Keyword search results are usually grouped by relevance to bring the most likely titles to the top of the list. Each group represents a similar level of relevance and results are sorted within the group by date or title. To get an ungrouped result set, use boolean operators to form a complex query.

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Advanced Keyword Search Tips

Multiple Words

When searching multiple words the system will automatically supply the Boolean "and" operator between each word; multiple words entered for the search will all occur somewhere in the retrieved records though not necessarily in the order entered. Both examples on the right will retrieve the same results.

Phrase Searches

Search for complete phrases by enclosing them in quotation marks. Words enclosed in double quotes will appear together in all results exactly as typed.

Wildcards

*   Matches any number of non-space characters, starting at the specified position in the word. For example, "comput*" will match all words that begin with "comput" (e.g., "computer", "computation", etc.).
The '*' wildcard may also be embedded in a search string.

?   You may use a question mark ('?') to replace a single character anywhere within a word.

Boolean Operators

Use AND or OR to specify multiple words in any field, any order. Use AND NOT to exclude words. Select the operator you wish to use from the selection list on the Advanced Search form.

Field Limits

Field limits may be specified by selecting a field limit from the selection list. These limits appear before the word or phrase to be searched. A field limit causes the system to search only the specified field for the specified word(s).

Field Limits and their meanings:

• Author: Search only author fields
• Title: Search only title fields
• Subject: Search only subject fields
• Note: Search only note fields

Grouping

Keyword search results are usually grouped by relevance to bring the most likely titles to the top of the list. Each group represents a similar level of relevance and results are sorted within the group by date or title. To get an ungrouped result set, use boolean operators to form a complex query.

 Most relevant titles 

 Highly relevant titles 

 Very relevant titles 

 Relevant titles 

 Other relevant titles 

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Saving your searches

If you have a favorite author or subject for which you often search when using the catalog, you can save the search with the click of a button. This will prevent you from having to key in the search each time and let you place reserves on new materials quicker.

How to:

1. Log into My Account.
2. Click on the "New Search" button.
3. Search for your favorite author, subject, title, etc. or create an advanced keyword search including limits to material type, language, publication year, etc..
4. When your results are displayed, click the button marked "Save as preferred search".
5. The next time that you log into your account, you can click the "Preferred Searches" button to see a list of your saved searches.
6. Click on the search link associated with any of the preferred search terms in the list to quickly execute your search.
7. You can be alerted of new materials added to the library collection which match your searches. Just check the "Mark for Email" box and be sure that your patron record information includes your current email address.

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